Which? Trusted Trader Accreditation




We are delighted to announce that we have successfully passed the rigorous assessment process and are now fully endorsed by WHICH? as one of their ‘Trusted Traders’.
Why choose a WHICH? Trusted Trader

WHICH? Trusted Traders is an endorsement scheme orchestrated by the long-established and well-respected Consumer Champion, WHICH? The scheme was introduced to create a national database where members of the public can find tradesman and companies that offer a level of service that can be relied upon to provide a good service and remove to a minimum the level of risk when choosing a supplier. The scheme recognises reputable traders who successfully pass their rigorous assessment process which scrutinises all aspects of their operation to ensure that they fully comply. Every element of the business is reviewed and only a very small percentage of the companies vetted are accepted into the scheme. Apparently, most companies fail the screening process which demonstrates how stringent their standards are!

The following forms the basis of the criteria which a company must pass to become accredited;

• Firstly, a full credit check is conducted to ensure the company is on a sound financial footing and that the appropriate procedures are in place for customer payments to be made in a fair and ethical order throughout the transaction. Our business was found to be financially sound and our payment structure was found to be very fair.
• An independent check is made at random from a selection of previous customer references to verify overall customer satisfaction when dealing with the company. We supplied details of previous customers ranging from some very recent projects to some installed almost 15 years ago and the feedback WHICH? received from them was very complimentary to Atlantic and the service they have received from us.
• A personal visit from a Which? Trusted Traders Assessor, to examine our premises, business procedures, company documentation, terms and conditions and all aspects that are relevant to a potential customer are reviewed. After a few very minor tweaks to some wording on our terms and conditions, our procedures passed with flying colours. Especially the computerised customer pricing and information system we operate that offers simple price comparisons on product options.
• Finally the company must agree to abide by the Which? Trusted Traders Code of Conduct and their Terms and Conditions, which offers customers a high level of protection and peace of mind when dealing with a Trusted Trader. Our performance is then monitored to ensure we comply with their recommendations.

What does this mean for you?

You have the reassurance of knowing that you will receive the highest level of customer service and standards of workmanship that befit such a closely monitored scheme from such a well-known advocate of consumer protection, safe in the knowledge that we must provide you with one of the safest options when choosing a supplier for your new bathroom or kitchen.

Whilst we always endeavour to provide the best service and products for our customers. We recognise that on very rare occasions there may be times where our customers may not be completely satisfied. In the unlikely event that there is anything you are not completely satisfied with, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. If there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/