Privacy Policy
Introduction
We are Atlantic Bathrooms & Kitchens Limited, a company incorporated in England and Wales. Our company number is 4633435 and our registered office is at 21-23 Waterloo Road, Norwich, NR3 1EH (“Atlantic Bathrooms & Kitchens Limited” / “we”/ “our” / “us”).
We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the General Data Protection Regulation ((EU) 2016/679) (GDPR) unless and until GDPR is no longer directly applicable in the UK, together with the Data Protection Act 2018, any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation).
In order for us to provide, our products and services we need to process a certain amount of data, some of which is personally identifiable.
Our Privacy Policy sets out the different kinds of personal data we process, how we collect it, what processing is carried out, who personal data is shared with, how long we keep personal data and how we safeguard it along with details of your rights relating to data protection and how to contact the ICO, the UK’s data protection regulator.
We process data on the following categories of individuals:
· Customers & prospective customers
· Website visitors & online customers
· Newsletter/ marketing subscribers
· Suppliers, sub-contractors & freelancers
· Staff (and 3rd party personal data they provide)
· Prospective staff (job applicants)
Customers & prospective customers
We use KBBSmart business management software to manage our business development. All customers and prospective customers have a record within our CRM database. Along with details about the original enquiry source and products purchased, we also store contact information. For customers we process this data in order for us to meet out contractual obligations, for prospective customers our condition for processing is legitimate interest.
Telephone payments where required are processed using WorldPay (Privacy Policy available here).
Website enquiries & online customers
When you make contact with us through our website, we will ask you to provide certain personal information, for example:
· your name; and
· your address; and
· your email address; and
· the nature of the enquiry
Please note that we require this information to be able to process your enquiry and fulfil our contractual obligations (our condition for processing under GDPR). We may be unable to fulfil the contract without your personal data.
Your personal information will then be used by us to provide you with the services you have requested and to communicate with you regarding the provision of those services. We also monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual.
Unity Online & Squarespace assist us with the development and maintenance of our website.
Our use of cookies
A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.
If you don't want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use.
Newsletter/ marketing subscribers
When you fill out a webform and sign up to a newsletter, we may ask you to provide certain personal information, including your:
· name;
· email address;
· telephone number.
By completing the form and ticking the relevant boxes you are providing your consent for Atlantic Bathrooms & Kitchens Ltd to process your personal data, and this is the legal basis we are relying on to do so.
We will use the information that you give us to send you relevant emails containing Atlantic Bathrooms & Kitchens Ltd news & marketing communications. Your information will be stored in house on our servers
In addition, if you have enquired about a product or service we will use the information you have given to update our customer relationship management system so one of our designers or advisers can contact you.
Some automation and profiling may be used to send emails or a series emails based on your indicated preferences and your interactions with the emails we send to you. For example if you have enquired about a particular product we may send you a series of emails outlining features or benefits of that particular product.
You can withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications or by emailing this address.
If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.
We will not sell or pass your information to third parties other than those set out above.
Suppliers, sub-contractors & freelancers
Personal data provided by suppliers is only used for purposes related to the supply of goods or services for which we have contracted.
Staff (and 3rd party personal data they provide)
Information regarding the processing of staff data is available internally via the HR Team. Where staff provide 3rd party personal details to Atlantic Bathrooms & Kitchens Ltd, for the purposes of being an employment reference, emergency contact, or beneficiary of employment related benefits, these details are used for that purpose only, and processed under legitimate interests.
Prospective staff (job applicants)
Should you apply for an advertised job vacancy, or submit a speculative application, either directly or through a recruitment agency or other 3rd party, we will process your data solely for this purpose. We hold all applications on file for a period of 24 months, and may contact applicants regarding other similar opportunities potentially of interest that become available within this time.